Customer
Service Representative KK SECURITY TANZANIA LTD
Customer Service & Support
Dar es Salaam.
Full Time Security.
TSh Confidential
Job Summary
The
company needs to fill the position of a Customer Care Representative to
strengthen its operations
Minimum
Qualification:
Bachelor
Experience Level: Mid level
Experience
Length: 3 years
Job Description.
KK
Security (T) Limited was established and has been operating in Tanzania since
1997. The Company provides diverse security solutions. These range from
provision of premium commercial and residential solutions in urban and rural
areas to large Agricultural Estates security, Mining, Oil and Gas, Ports, NGOs,
Hotels and Embassies. In order to strengthen its operation, the company needs
to fill the Customer Service Representative position.
Qualifications.
·
Must
possess a training on Customer Services and Marketing.
·
Must
additionally achieve the following:- A recognized degree in Business
Administration, Marketing or Sales Computer literate (MS word, Excel, Access,
PowerPoint) Professional,
·
excellent
customer service and dedicated Sales oriented, being driven, positive and
confident.
·
Ability
to meet targets and hungry for success Good communication and interpersonal
skills with good command of written and spoken English and Kiswahili.
·
Three
years and above of sales and marketing experience.
·
Be
keen to work in an office environment and be a part of a busy team.
Duties and
Responsibilities
·
Acting
as the liaison officer between customers, and company sales, technical and
operational staff. Preparing letters to customers, confirming appointments,
quotations, and confirmation of orders. Booking installations, service and
survey visits to client’s premises by operations and technical staff. Analyzing
feedback from any client communications and customer retention.
·
Explaining
to the clients the correct security measures that should be put in place to
protect their property. Operating and keeping the company database up to date.
·
Posting
of daily alarm service records sheets Keeping track of the movement of clients’
files. Promoting all company products through increasing emphasis on new sales
of innovative security
solutions(electronic and manned security) Ensuring that new clients pay
Pre-service fee deposit to the company.
·
Liaising
with stores department to facilitate timely delivery of installation materials
from our suppliers. Assisting in debt collection. Any other duty assigned by
the management Essential Requirements: Excellent communication skills. Must be
presentable Stable career history.
·
Good
telephone manner. Able to act professionally at all times.
Maintain strict
confidentiality
·
Must
be computer literate.
·
Ability
to work under pressure and on your own initiative.
·
Detailed
terms of reference will be given to the successful candidate.
Candidates
who meet the above qualifications and experience, kindly apply via
Brightermonday Tanzania (Please do not attach any certificates or testimonials
at this stage) Closing Date: 15th June
2018 Please take a note that, only short listed candidates will be contacted
and kindly take a note that we do not charge any fees to receive or process your application. “Women applicants
are highly encouraged to apply for this position”