Back
Office Coordinator Job Vacancy at Vodacom Tanzania | Deadline: 7th August, 2018
Back Office Coordinator Job
Vacancy at Vodacom Tanzania | Deadline: 7th August, 2018
Role
purpose:
The
Back Office Coordinator will be responsible to lead and offering excellent
customer support to both internal and external esteemed customer by attending
all reported request including M-Pesa, VAS and DATA as well as assigned other
duties at specified time period depending on the customer operation needs.
Key
accountabilities and decision ownership;
-To
attend all request sent to Back Office by either email or SR/remedy request
within the agreed SLA
-Be
proactive in sorting all Call Centre/Vodashop glitch that has been reported to
Back office and provide feedback regarding resolution on time.
-To
come up with plan and execution that will reduce number of offered call in Call
Centre and escalated logs
-To
lead outsource staff and provide Clients with exceptional customer service in
highly competitive environment within working hours in relation to effective
and efficiency of staff.
-To
perform M-Pesa reconciliation and execution
Core
competencies, knowledge and experience:
-Strong
analytical skills – Sharp technical acumen complimented by strong industry knowledge.
-Stakeholder
engagement – delivery of results through key stakeholders and partners
-Customer
focused – solid understanding of the customers
-Process-oriented
– solid understanding of key cross-functional processes touching the customer
experience; able to play an efficient role; able to spot optimization
opportunities
-Presentation
skills – superior, both written and oral
-Strong
interpersonal skills & a team player
Must
have technical/professional qualifications:
-At
least one year experience in Mobile Money- Back office operations
-3
years relevant experience (experience handling difficult situations with
customers, Marketing Customer Service Operations, At least an intermediate
ability in computer skills).
-Degree
and relevant experience from recognized university
-Fluent
in English & Swahili languages
Job
Summary
Title:
Back Office Coordinator
Location:
Dar Es Salaam
Job
type: Full Time
Sector:
Contact Center
Job
ID: VTCS010
Posting
date: 31 July, 2018
Closing
Date : 07-Aug-18, 11:59:00 PM
0 Comments