Enterprise Support Executive Job Vacancy at Vodacom Tanzania | Deadline: 7th August, 2018

Enterprise Support Executive Job Vacancy at Vodacom Tanzania | Deadline: 7th August, 2018

Enterprise Support Executive Job Vacancy at Vodacom Tanzania | Deadline: 7th August, 2018

Role purpose:

-To ensure all daily after sales post-paid services are met.

-To ensure all services are done within agreed SLA.

Key accountabilities and decision ownership

-Attending all issue escalated to EBU support help desk within the agreed SLA

-To attend telephone calls and E-mail initiated by SPOC through the Enterprise Vodacom systems

-Work in conjunction with other stakeholders across department to solve customer issues and improve customer expectation.

-Be proactive in Reporting and making follow up on any EBU support systems Fault that has been reported to Vodahuduma and provide feedback regarding resolution on time.

-To ensure that Platinum customers are given priority in responding/resolving their queries within the agreed SLA.

Core competencies, knowledge and experience

-Strong analytical skills

-Excellent communication skills

-Strong stakeholder engagement

-Strong customer service and customer satisfaction ethos. -Delivering results.

-Interpersonal skills

·         Must have technical/professional qualifications:

·         -2+ years’ experience industry or functional experience.

·         -Diploma in Business Administration, Economics, Marketing or its equivalent.

·         -Interpersonal skills.

·         -Excellent communication skills

·         -Telecommunications experience would be advantageous.

·         -Management information system

Job Summary

Title: Enterprise Support Executive

Location: Dar Es Salaam

Job type: Full Time

Sector: Customer Relationship Management

Job ID: VTCS012

Posting date: 31 July, 2018

Closing Date : 07-Aug-18, 11:59:00 PM

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