Food
and Beverage Manager Job Vacancy at Gold Crest Hotel | Deadline: 30th June 2018
Duties:
Responsibilities
and duties for this position shall include, but not limited to the following
areas and activities. At management discretion, direction may be given for
tasks outside the scope of work described.
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Also:
Customers
To
ensure that guests feel welcomed and comfortable in all F&B outlets
including the Restaurant, Lounge, in room dining service and in all places
where F&B Services are provided to guests.
To
anticipate and attend to guests needs in all F&B outlets and ensure maximum
guest satisfaction at all times.
To deal
promptly with customer complaints and launch service recovery procedures
whenever necessary.
Improve
the Food & Beverage customer satisfaction rating.
Finance
To
promote incremental sales revenue in the F&B department.
To
prepare yearly F&B operating and CAPEX budgets.
To
monitor F&B budgets and costs as per company policy.
To
control inventories of Food and Beverage commodities, small equipment and other
consumables.
To
ensure adequate yield and profitability of F&B operations.
Innovation,
learning, and growth
To
continuously introduce new concepts and ideas to develop the F&B services.
To
invest time and effort in their own development in order to be proactive and
update in the latest developments in the field of F&B services and
standards.
To
develop and implement an effective bench-marking system for the continuous
improvement of the F&B operations.
To
initiate, supervise and monitor the implementation of appropriate training to
enhance the level of knowledge, skills and attitude of F&B personnel.
To
ensure that the F&B staff are well motivated and that all staff problems
are promptly dealt with.
To set
annual and periodic objectives for all F&B outlets and operate an effective
and timely Performance Management System
To
ensure that F&B personnel are recognized and adequately rewarded for their
performances.
Processes
To
direct and supervise all F&B operations at close range by being physically
involved in all aspects of the operations.
To
perform F&B Administrative tasks to the required proficiency level.
To
regularly review F&B service processes and standards with a view to
constantly improve upon them.
To work
closely with the Executive Chef in the design of menus, buffets and other
F&B service offers.
To plan
for the necessary manning level in all outlets in order to provide the highest
service level within the agreed manning guide.
To plan
for the necessary equipment in order to ensure a hassle free operation.
To
collaborate with the Assistant General Manager to setup and operate a
preventive maintenance program for all F&B outlets and equipment.
To
conduct daily and monthly communication meetings to ensure an effective flow of
information occurs within the department.
To
regularly report to the General Manager on the state of the department.
Performs
any additional or special duties, as directed by the management.
REQUIREMENT
Proficiency
in Word, Excel and Outlook.
Excellent
written and verbal communication skills- attention to detail and good
spelling/grammar is a must!
Attention
to detail and ability to carry an assignment to completion.
Must
have experience on the same position and worked in 4/5 star hotel.
Must be
between 35-40 years and not above that.
APPLY
If you
qualify for the above position and are interested to take up the challenging
position please send a copy of your CV and cover letter to
hr@goldcresthotel.com on or before 30th June 2018.
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