Front office personnel
Full Time job
Job Summary
Ensure guests have exceptional experience from check-in through check-out
Minimum Qualification: Diploma
Experience Level: Mid level
Experience Length: 3 years
Job Description
Responsibilities
1.Ensure outstanding customer care at all times.
2.Maintains a friendly, cheerful and courteous demeanour at all times.
3.Accurately answers inquiries from potential guests and accepts hotel reservations.
4.Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5.Supervise daily shift process ensuring all team members adhere to standard operating procedures.
6.Supervise work activities of housekeeping personnel to ensure clean, orderly, and attractive rooms
7.Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
8.Liaise with all other department's especially housekeeping, reservations etc.
9.Ensure Front office log book and hotel log book is always updated
10.Ensures safety by following guest check in and security procedures
11.Assist all departments in servicing the guests during high volume periods.
Requirements
a. Knowledge of computer reservation system (IDS or OPERA).
b. Personable
c. Work with minimum supervision
d. Honest/high level of integrity
e. Must be 25 years + but under 45 preferably a FEMALE
Application Instructions
Applicants should send their CVs to cv@rigorinternational.co.tz before 22nd February 2019.Subject line should contain the JOB TITLE.
Full Time job
Job Summary
Ensure guests have exceptional experience from check-in through check-out
Minimum Qualification: Diploma
Experience Level: Mid level
Experience Length: 3 years
Job Description
Responsibilities
1.Ensure outstanding customer care at all times.
2.Maintains a friendly, cheerful and courteous demeanour at all times.
3.Accurately answers inquiries from potential guests and accepts hotel reservations.
4.Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5.Supervise daily shift process ensuring all team members adhere to standard operating procedures.
6.Supervise work activities of housekeeping personnel to ensure clean, orderly, and attractive rooms
7.Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
8.Liaise with all other department's especially housekeeping, reservations etc.
9.Ensure Front office log book and hotel log book is always updated
10.Ensures safety by following guest check in and security procedures
11.Assist all departments in servicing the guests during high volume periods.
Requirements
a. Knowledge of computer reservation system (IDS or OPERA).
b. Personable
c. Work with minimum supervision
d. Honest/high level of integrity
e. Must be 25 years + but under 45 preferably a FEMALE
Application Instructions
Applicants should send their CVs to cv@rigorinternational.co.tz before 22nd February 2019.Subject line should contain the JOB TITLE.