Careers
at AAR Insurance (Tanzania) Limited in Arusha and Mwanza
.
Job Opportunity at AAR Insurance
(Tanzania) Limited, Corporate Relationship Officer
AAR
Insurance (Tanzania) Limited is a subsidiary of AAR Holdings which is the
largest and most successful private Insurance company in East Africa. In
Tanzania its Head Office is in Dar es Salaam and branches are in Arusha and
Mwanza. AAR Insurance Tanzania Limited offers equal employment opportunities to
qualified men and women In line with our corporate objective of constantly
reviewing and enhancing the key performance areas we wish to engage the
following person:
Corporate
Relationship Officer (1 Position)
Purpose
of the Position: To provide client satisfaction by ensuring that their needs
are fully met as per AAR’s obligations to them with adherence to company rules
and regulations under minimum supervision. The Successful candidate will be
based in Dar Es Salaam and will report to Corporate Relationship Supervisor
Key
Performance Areas:
Handling
customer queries
Reports
in renewal
Customer
Survey
Monitor Clients
Duties
Include:
Constantly
monitoring clients by being in touch to their maximum satisfaction
Handling
all customer queries, mails, phones or walk-in clients
Creating
and implementing strategies and programs that will ensure sustained retention
of AAR’s client
Ensuring
that reports e.g. Renewal notices are sent to clients 3 months before expiring
date.
To
facilitate and ensure that customer survey is done.
To
ensure that funeral benefits to members are paid in time.
Any
other duties assigned to you by the Customer Service Manager
Key
Performance Measures:
High
customer retention
Improved
customer satisfaction
Minimum
Level of customer complaints
3
corporate visits per week
Level of
Education, skills and Experience
Diploma
/ Degree in human Resources, Marketing or Insurance
An
insurance qualification e.g. COP or higher will be an added advantage
Clear
and effective communication skills
Good
Presentation Skills
At least
two years experience in customer service accounts
Applicants
are requested to enclose a detailed CV, cover letter and copies of relevant
testimonials and send to the:
Human
Resources Officer
AAR
Insurance (Tanzania) Ltd
AAR
Insurance (T) Ltd Plot 74 Serengeti Road, Warioba Street Off Mwai Kibaki Road,
Mikocheni
P.O. Box
9600
Dar es
Salaam
Or by
mail to kkhamis@aar.co.tz
The
deadline for submitting applications is close of business Friday 12th October
2018