:Branch
Manager exim Bank ,Posts: 3/Branches:Morogoro, Mwanza, and Zanzibar
Application
Deadline: 8th June, 2018
Details
:Position:Branch ManagerPosts: 3
Branches:Morogoro,
Mwanza, and Zanzibar
Reporting
to:Cluster Head
Location:
Morogoro, Mwanza, and Zanzibar
Application
Deadline: 8th June, 2018
PURPOSE
OF JOB
To meet
branch Retail and SME Financial Targets through a World class Sales and Service
Management system and within established product programs through the branch.
To work
closely with Central Operations Unit to operate and maintain a smooth running
and operationally efficient branch, that conform to the financial institutions
and BOT regulations, rules and guidelines issued from time to time. This will
include servicing corporate customers.
PRINCIPLE
ACOUNTABILITIES
2.1RESPONSIBILITIES
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Accountable
for all aspects of running a successful branch, delivering great business
performance and leading and motivating a team that provides the best customer
experience in your area.
Primary
responsibility will be to drive business (CASA and Fee Growth) product sales
and Customer Service with oversight on branch operations, compliance and
control
Understand
your customer base and identify opportunities to build and grow profitable
Relationships.
Deliver
against business and sales performance.
Acquire
new customers and retain and grow your relationships with existing customers.
Responsible
for the operational efficiency of the branch and productivity of its staff.
Responsible
for the operation and maintenance of the integrated systems, and retention of
accurate and up to date records of all transactions including inter-bank
transactions.
Prepare
periodic and statutory reports for management.
Have a
good understanding of branch control procedures with specific focus on
financial security.
Take
ownership for resolving complex problems, working with colleagues in other
offices/Branches to provide a seamless experience for your customers
Provide
a superior level of customer relations and promote the service culture through
coaching, Guidance and staff motivation.
Participate
in community affairs to increase the bank’s visibility and enhance new and
existing Business opportunities
Perform
other duties in the absence of the MCSOP / Ops Manager as directed by the
Cluster Head
2.2
FINANCIAL RESPONSIBILITIES
Manage
your resources effectively and within budget.
2.3
INDEPENDENT DECISIONS
Set
challenging performance and business objectives.
Work to
your peoples’ strengths and instill in them the passion and commitment to
deliver an exceptional service.
Monitor
your teams’ effectiveness by developing individual performance objectives and
make recommendations for improvements, while also being accountable for
achieving sales and customer satisfaction objectives.
Address
and manage under performance as soon as it is identified following company
guidelines.
2.4
INTERACTION WITH OTHERS
Internal:Regular
contact with the CEO, CFO, Head of Retail, Head of Liability, Cluster Heads and
other Managers
External:Regular
interaction with customers, clients and progress meetings with management
SKILLS
At least
5 years experience in the banking Industry
QUALITIES
Good
leadership, people management and banking skills
Knowledge
of relevant legislation, sales and business principles,
Outstanding
communication skills
Strong
commercial know-how and first-class decision-making abilities.
Be a
good relationship builder and a strategic thinker rather than just operational.
Resilient
under pressure.
OTHER
Carry
out work in accordance with the banks procedures
Perform
the assigned tasks with due diligence
Eliminate
waste of whatever form, suggest the use of new practices and contribute to the
continuous improvement of the bank
Download
a PDF of this Job Description here