Job Vacancy at DRG Tanzania -Customer Service Representative

Job Vacancy at DRG Tanzania -Customer Service Representative

Customer Service Representative Job Vacancy at DRG Tanzania | October – November, 2018

About us: DRG is one of the World’s leading independent distributors of content. We are proud to be a truly independent partner – as we do not own production companies and are not owned by a broadcaster, we are uniquely positioned to sell every programme we represent on its own merit and, we do not operate in a competitive environment with any of our production partners. Our commitment is simple: to be passionate about the programmes we offer; to sell strategically and effectively; to be innovative in our marketing approach; and to be clearly accountable to our clients

Title: Customer Service Representative

Description: Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

  

Job Description

– As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:

– Ability to navigate through multiple computer applications with speed and accuracy.

– Ability to work with customers to resolve inquiries.

– Provide troubleshooting assistance to customers

– Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

– Maintain a high level of world class customer service/professionalism to a wide range of customers.

– Recommend products that best suit the customer.

– Maintain a positive environment, working with co-workers and customers within a diverse culture.

– Excellent telephone manner and listening skills.

– he ability to relate to customers in a professional and courteous manner.

– he ability to work in a team environment.

– he ability to work under pressure.

– he ability to sit for long periods of time.

– Excellent attention to detail and multi-tasking ability.

– Self-motivation to work under his/her own initiative.

Skills

Contact Centers

Customer Service

Coaching

Team Performance

Employee Benefits Design

Teamwork

Order Fulfillment

SIT

Troubleshooting

Telephone Manner

Level of education

Secondary Education

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