Jobs
in Tanzania: Coffee shop Manager at Workforce Management and Consultancy,
October 2018
Jobs in
Tanzania: Coffee shop Manager at Workforce Management and Consultancy, October
2018
Job
Description
Job
title: Coffee shop Manager
Reports
to: General Manager
Location:
Tanzania, East Africa
Industry:
Hotel
Role
Purpose
To
ensure the seamless running of the Cafe in the most efficient and effective
manner delivering the highest possible standards of service, whilst being
proactive in maintaining and/or improving turnover and profitability.
Responsible for boosting brand, style, profitability, customer engagement and
turning our cafe into a favourite coffee shop. Nafasi za kazi
Key
Responsibilities
• Manage
day-to-day operations of the café
•
Marketing the cafe, throwing events and driving customer growth
•
Employee Management (Hiring, Onboarding and Train employees on drinks
preparation and proper use of coffee equipment)
•
Coordinate with vendors and order supplies, as needed (like takeaway cups,
coffee, milk and other ingredients)
•
Maintain updated records of daily, weekly and monthly revenues and expenses
• Add
new menu items based on seasonality and customers’ preferences (for example
vegan coffee drinks)
• Advise
staff on the best ways to resolve issues with clients and deliver excellent
customer service
• Ensure
all cafe areas are clean and tidy
•
Nurture friendly relationships with customers to increase loyalty and boost our
reputation
•
scheduling shifts for baristas and wait staff, monitoring daily expenses and
revenues and ordering supplies like coffee, milk and snacks, as needed
Work
experience & skills
• High
school diploma
• Work
experience as a Cafe Manager, waiter or barista
•
Sociable and friendly personality
• Good
math skills
• Strong
sense of style and passionate for dining
•
Hands-on experience with professional coffee machines
•
Availability to work within opening hours (including weekends and holidays)
•
Excellent communication skills with the ability to manage and motivate a team
•
Customer service attitude Nafasi za ajira
•
Additional certification (e.g. in Business Administration or Hospitality) is a
plus
Applications:
Send your CV to; info@workforceconsult.com
Deadline:
19th October 2018