job
Opportunity at Asasi ya Uwezeshaji Tanzania (ASUTA), Computer Lab Attendant
Computer
Lab Attendant
Description
Asasi ya
Uwezeshaji Tanzania – ASUTA working in partnership with JHIEPIGO under the
SAUTI Program. It is a USAID-funded initiative to improve the health of all
Tanzanians through a sustained reduction in new HIV infections in support of
the Government of the United Republic of Tanzania. Sauti uses
vulnerability-tailored evidence-based interventions to bring high-quality HIV
prevention, HIV adherence support, and family planning promotion and service
delivery to key and vulnerable populations KVPs) in selected regions of
mainland Tanzania
Computer
lab attendant is the front-line of service to vAGYW making use of Sauti
Project-supported computer safe spaces. The lab attendant ensures that the lab
environment is appropriate for users to complete their computer related tasks.
Duties
and responsibilities:
Open and
close the computer lab according to the schedule agreed upon
Be
punctual for duty and keep to their assigned schedule diligently
Switch
on the workstations and any other related electronics before opening the
computer lab for users.
Maintain
the arrangement of computers, keyboards, mice and chairs in order at all times
of the day
Ensure
that machines are in working order. Software and hardware problems that cannot
be sorted by the lab attendant are to be reported via email to CSO Manager and
Sauti Regional IT Officer. The e-mail should contain a description of the
problem, what was done to try and solve it, and the current status of the
problem
Be
knowledgeable of Sauti services provided by the CSO and have gone through the
offline content on health relevant to vAGYW
Show
vAGYW the basics of how to operate a computer and access the loaded SRH content
Ensure
that vAGYW lab users are made aware of their presence and availability to help.
Lab attendant is expected to respond promptly and courteously to user needs.
Every effort must be made to answer a question or resolve a problem
Ensure
that all lab users observe rules related to use of computers. Eating, drinking
and smoking will be prohibited in the computer lab
Ensure
that users do not tamper unnecessarily with hardware or software
Switch
off workstations before closing the computer lab. Chairs should be left in
order. Flash-drives, CDs, books and any other materials that users may leave
behind are to be deposited at a safe place
Most
importantly, obligated to provide a safe environment to vAGYW free from
coercion, threats, or any unprofessional advances
Skills
required
Academic
background: A minimum of a certificate in a computer-related field and at least
1 year experience continuously working with computers.
Technical
Skills: Demonstrate the ability to logically solve basic technical issues. Know
and can teach the basics of operating computer software and hardware.
Customer
Service: Respond promptly in a friendly and helpful manner to questions.
Demonstrates patience and persistence when helping difficult or emotional
vAGYW, as well as those who have little or no computing skills. Maintaining a
good attitude when repeatedly answering the same questions to same vAGYW.
Interpersonal
Skills: Effectively and courteously helps vAGYW with computer and technological
issues.
Oral
Communication: Ability to explain technical issues clearly and concisely.
Professionalism:
Keep your tone and speech professional.
Attendance/Punctuality:
Ability to manage time.
Dependability:
Dependability in following schedules and procedures
Excellent
written and oral communication and presentation skills in English and Kiswahili
Willingness
to work overtime for project success
How to
Apply
Interested
candidates, who meet the above requirements, should send a CV, Photo for
Passport size and cover letter (only) with the subject of the email as ‘Computer
Lab Attendant’. Through our email address asutavacancy@gmail.com
The
closing date for applications is 26th October 2018. Each application should
include at least three referees Telephone contacts must be submitted with the
application. Only shortlisted candidates will be contacted for interview.