Ajira
Mpya Kampuni Ya Vodacom Tanzania – Tuma Maombi
Enterprise
Support Executive
Dar
Es Salaam Head Office – Tanzania, Tanzania
Role
purpose:
•
To ensure all daily after sales post-paid services are met.
•
To ensure all services are done within agreed SLA.
Key
accountabilities and decision ownership
•
Attending all issue escalated to EBU support help desk within the agreed SLA
•
To attend telephone calls and E-mail initiated by SPOC through the Enterprise
Vodacom systems
•
Work in conjunction with other stakeholders across department to solve customer
issues and improve customer expectation.
•
Be proactive in Reporting and making follow up on any EBU support systems Fault
that has been reported to Vodahuduma and provide feedback regarding resolution
on time.
•
To ensure that Platinum customers are given priority in responding/resolving
their queries within the agreed SLA.
Core
competencies, knowledge and experience
•
Strong analytical skills
•
Excellent communication skills
•
Strong stakeholder engagement
•
Strong customer service and customer satisfaction ethos. Delivering results.
•
Interpersonal skills
Must
have technical/professional qualifications:
•
2+ years’ experience industry or functional experience.
•
Diploma in Business Administration, Economics, Marketing or its equivalent.
•
Interpersonal skills.
•
Excellent communication skills
•
Telecommunications experience would be advantageous.
•
Management information system
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