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JOB
OPPORTUNITIES AT TIGO
Digital
Senior Specialist (Grade 11)
JOB PURPOSE
The
Digital Senior Specialist’s role is to conceptualize, design, create, and
deliver digital products and services, and programs to drive revenue growth,
product awareness and adoption; and digital engagement of Tigo all services and
products.
This role requires the following:
1.
Digital Product & Service Innovation
2.
Digital Product & Service Development and Launch
3.
Digital Product Management
4.
Project Management
5.
Revenue Ownership
6.
Digital Product/platform custodian - Web, APP and Digital VAS
7.
Digital Product & Service Compliance
Reporting to the Manager,
VAS and
Digital Services, Digital Senior Specialist also works closely with internal
and external stakeholders to ensure successful execution of all projects
CORE
RESPONSIBILITIES
Digital
Product & Service Innovation
Responsible
for conceptualizing, designing and creating digital products and services,
campaigns and programs roadmap for Tigo Tanzania
Periodic
Reviews of Digital Roadmap based on market trends and competitive environment.
Timely
and rational decision making related to the digital portfolio.
Digital
Product & Service Development and Launch
Lead and
drive the development of the Digital Services
Responsible
for the full ownership of digital products, platforms and services and for
following through on the timely development and rollout of all products and
services as agreed on the Digital Services Product roadmap.
Responsible
for producing all product development documentation and interfacing with
supporting units related to the Launch of digital services such as blue print
and Change Request (CR).
Digital
Product Management
Manage
product lifecycle and co-ordinate activities required for achieving same.
Ensure
product and services KPIs reviews are executed periodically
Ensure
the articulation and dissemination of information on new Digital VAS services
to all stakeholders.
Track
and analyze results of digital product and service and programs launched and
recommends optimizations/modifications as appropriate.
Responsible
for collating and publishing product KPI reports on a daily, weekly, monthly,
and annual basis.
Project
Management
Create
and Lead cross functional team in execution of all Digital products and
services
Vendor
and 3rd party relationship management within the digital VAS product
development cycle is key.
Revenue
Ownership
Responsible
for Revenue drivers to achieve set objectives Revenue, Customer, Usage on all
Tigo Digital products, services and platforms
Periodic
reports of all agreed KPIs
Digital
Product/platform custodian - Web, APP and Digital VAS
Vendor
and 3rd party relationship management within the digital VAS product
development cycle is key.
Responsible
for the management of Web, App and Digital VAS Platform
Digital
Product & Service Compliance
Ensure
digital product and service testing methodology is adhered to prior to launch
of all digital products and services
Ensures
all digital products and services and programs are launched and managed with
Tigo compliance standards.
ACCOUNTABILITIES
AND PERFORMANCE MEASURES
Achievement
of sales, profit, and strategic objectives for the digital channel performance.
Accountable
for the on-time implementation of digital quotas and performance objectives.
Accountable
for the thorough implementation of digital channel initiatives.
Responsible
for the achievement of digital channel performances.
Accountable
for accurate and on-time reporting essential for all digital Services.
Achievement
of strategic objectives defined by company management.
Accountable
for projects delivering related to digital products, services, programs and
performances within agreed timescales, resource and quality requirements.
QUALIFICATION
AND EXPERIENCE
3+ years
of proven experience in Telecommunications, project management, managing
digital and VAS projects.
Experience
working with cross functional teams and vendors and developing new
capabilities.
Knowledge
of Project management
Substantial
knowledge (technical and commercial) of mobile & digital technologies.
Proficiency
with the MS Office Suite including Microsoft Word, Excel, Power Point, Project
and Visio
Graphic
design skills desirable
Responsive
design website development experience desirable
Proven
competency with social media, email marketing strategy, website strategy
development, and web analytics.
Grasp of
all Paid Search mediums including remarketing, display & content, mobile,
video desirable
Experience
creating and developing digital marketing best practices within an
organization.
Application
Deadline: 2018-05-04
his
position is open to people: Local
"We
are committed to equal employment opportunities and unbiased treatment of all
individuals in all employment practices"
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