NAFASI YA KAZI AGENT CREATION ADMINISTRATOR - TIGO, TUMA MAOMBI YAKO MAPEMA

CORE RESPONSIBILITIES • Receive, review and process Super-Agent, Retail Agents and Billers tills creation requests in accordance to the agreed KYC requirements. • Verifying Super-Agent, Retail Agents and Billers in the system after creation and advising them to their respective teams. • Ensure that all tigo pesa agent queries and complaints are sorted within the agreed SLA • Facilitate trainings to Super agents and ensure the provision of quality service to all retail agent. • Ensure that all new created tills are registered on Engrafi • Ensure that after creation all KYC documents are filed and stored for operational reviews and audits. REQUIRED QUALIFICATIONS & EXPERIENCE • University Degree in Business Administration, Social Science or related fieldGood leadership, management and team building skills; • 2 years’ work experience in related role Proficiency level in MS Office Suite including Microsoft Word, Excel, Power Point, Project and Vision • Customer management skills This position is open to people: Local follow this link below for application https://www.tigo.co.tz/careers